PLEASE NOTE: ALL ORDERS TAKE TIME TO PROCESS. MOST ITEMS TAKE 2 - 3 WORKING DAYS & ITEMS IN OUR TWISTS & LOCS CATEGORY TAKE 7 DAYS.

SHIPPING FOR BLACK FRIDAY/CYBER MONDAY/SUMMER SALE ORDERS MIGHT TAKE LONGER DUE TO INCREASED DEMANDS ON OUR LOGISTICAL PARTNERS. PLEASE BEAR WITH US.

We want you to be happy and have a pleasant experience when shopping with us, hence, we take your satisfaction and time seriously. If you are not happy with a recent purchase we are happy to accept your request for an exchange or provide store credit. Our products are considered hygenic products, therefore we cannot offer cash refunds on a purchase for health concerns. Please read the conditions below:

How long after making a payment can I receive my order

2 - 5 business days for express shipping & 7 - 10 business days for standard shipping. Our process time for orders in stock is 1 - 2 business days, and delivery takes 1 - 3 business days. Process time for products in our Twists and Locs collection takes 5 - 7 business days exclusive of the delivery window. Express Shipping orders are fulfilled through DHL.

Once your order has been shipped, you will receive tracking details to track your order till it gets to you. We are not responsible for postal delays, we advise you to wait till you receive your orders before booking salon appointments. 

We ship from USA and Nigeria so you need to account for public holidays as non-working days when expecting your order.

IMPORTANT: Customers in USA that select Standard shipping or Free Shipping as their shipping method will only receive a tracking number when their parcel is with the last mile delivery partner. This means that even if your order has been shipped out you might not get a tracking code until many days after.

Do you Ship Worldwide

Yes. We ship to every country. However, we only provide free shipping options to Nigeria and USA. See below to see the cut off price to receive free shipping.

Am I eligible for Free Shipping

Due to Covid-19, we no longer offer free shipping in certain locations as some shipping partners have stopped operations. However, we provide free shipping on certain orders to the UK and the USA. 

How can I estimate how much I will pay for shipping

We have many visual pointers on the page to help you calculate your shipping costs. If you do not find the pointers satisfactory, you can add the products you want to purchase to cart, then scroll to the bottom of this page - goldiluxeplace.com/cart to calculate your shipping fees. Shipping is calculated based on weight. Each product with packaging weighs 800 grams approximately.